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Auto Aid Breakdown Reviews

4.7 Rating 5,875 Reviews

96 %

of reviewers recommend Auto Aid Breakdown

Company Reviews

4.7

Based on 5,875 reviews


Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0345 600 6443

Email:

contact@autoaidbreakdown.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the policy. The operative I spoke to does need to work on his customer service. I found his tone mechanical and quite unhelpful. When I wanted to confirm some details he used phrases such as "as I said to you before" which I found quite unfriendly. I felt he was impatient to close the deal and was not very forthcoming with details of the policy.”

Posted 6 years ago

“I haven’t had to use u yet.”

Posted 6 years ago

“Polite and efficient service over the phone. Unfortunately the policy docs were not attached to the confirming email, necessitating me having to phone to get them”

Posted 6 years ago

“When I called to renew, Duma sounded utterly dejected. It would have been a much more pleasant experience if he dealt with my renewal in a more positive and upbeat manner. Now even I feel a little depressed!”

Posted 6 years ago

“Recovery service covering the person not the vehicle”

Posted 6 years ago

“Renewed my insurance”

Posted 6 years ago

“Only thing good about your policy to date is your cost. My previous breakdown policy with you ran out at midnight last night, I have been advised I am now not covered until 14/12. Not happy at all........”

Posted 6 years ago

“Increased cover for the same price. Spelt my name incorrectly.”

Posted 6 years ago

“Done quickly over the phone no Hassel's”

Posted 6 years ago

“I would have been happier if you had stored the correct details you were given last year, also why do you tell people to renew on line, as when you try to do that it says you cannot and you have to phone to renew. I think you need to improve your customer service if you want your ratings to improve.”

Posted 6 years ago

“Ignored my question as to why I could not complete my renewal online.”

Posted 6 years ago

“It didn't make me happy. I don't want to be sold Household Key Fob insurance when I renew my motor breakdown cover! Why does your renewal letter direct me to your website for renewal, then your website tells me that I can't renew over the internet and must phone you?”

Posted 6 years ago

“I renewed my policy quickly and easily”

Posted 6 years ago

“I could not understand why having been a member of autoaid for the past 15 plus years I could not renew my policy on-line and when done by phone with Jordan, he did not want my existing policy number and so I had to give all my information again and have now been issued a policy with a new number as NEW BUSINESS. Does not seem to be very efficient business to me”

Posted 6 years ago

“good service on phone and good service and price”

Posted 6 years ago

“Website would not allow me to renew online. When phoning I waited a long time approx 10minutes before I got through. Elsie explained the payment figure was wrong but did not apologise for the 10 minutes delay in answering.”

Posted 6 years ago

“Happily I haven't called upon your services yet.”

Posted 6 years ago

“Last time I had to call the service, the young man who came didn't seem to be very competent”

Posted 6 years ago

“You haven't as you've not sent me any paperwork .i have had to ring you to remind you not a very good start.”

Posted 6 years ago

“Duma was too busy to deal with extra queries,but renewed our two policies”

Posted 6 years ago

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Auto Aid Breakdown is rated 4.7 based on 5,875 reviews