Auto Aid Breakdown Reviews

4.72 Rating 5,875 Reviews
96 %
of reviewers recommend Auto Aid Breakdown
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Phone:

0345 600 6443

Email:

contact@autoaidbreakdown.co.uk

Location:

St James House, 27-43 Eastern Road

Anonymous
Anonymous  // 01/01/2019
At renewal time, they take payment at midnight on the day of renewal, meaning if they can't debit the card immediately, the policy expires. This means you are then forced to take out a new policy at a higher price. I was told by a rude, unhelpful customer rep that is standard practice across all companies, and there is nothing she could do. This is clearly not the case, as my insurance company were similarly unable to take payment – however, because they tried to do so BEFORE the renewal date, rather than waiting till midnight on the day, I was able to call a few days later, update my payment information, and continue the policy. This apparent inability to extend my existing cover is despite being sent an email at 6am on 31 Oct (the renewal date) saying: "No need to panic! All you need to do is contact us ... [to] simply update your payment details or retake your payment and get you back on cover without a hitch". I assume most people simply agree to pay the extra £15, but the whole exchange left an extremely bad taste. I now have to look for a new breakdown company, but I can't continue with Auto Aid if that's how they treat their renewing customers. Put your prices up if you need to, but don't resort to underhand practices to gain a little extra cash.
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Posted 1 month ago
Once again, a thoroughly professional service. Antonya was so helpful and efficient, a pleasure to do business with
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Posted 6 months ago
Antonya was so helpful, policy renewed. Very efficient and friendly
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Posted 8 months ago
Samuel was friendly, easy to talk to you & had my issue resolved quickly. Great customer service.
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Posted 9 months ago
Antonya was very helpful, friendly and professional when dealing with me. Highly recommended
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Posted 1 year ago
Brilliant service when renewing my policy, professional, helpful and friendly. Highly recommended
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Posted 1 year ago
Tina was great. Took seconds to set up my breakdown & key cover. Was very helpful. Great customer service.
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Posted 1 year ago
Jacky gave excellent service, would definitely use again.
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Posted 1 year ago
The caller was polite and courteous and the matter was dealt with efficiently.
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Posted 1 year ago
Extremely quick, helpful and friendly when renewing my breakdown policy
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Posted 2 years ago
i have only used them once last year and i found the service was one of the best i have ever had. bearing in mind i have only used breakdown services about 5 times in the last 20 years cheers.
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Posted 2 years ago
we have been using AutoAid breakdown for many years and have been very pleased with the service.
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Posted 2 years ago
Excellent, fast, friendly service
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Posted 2 years ago
Brilliant service and no hanging around on the phone
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Posted 2 years ago
excellent service by Jacky
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Posted 2 years ago
had reason to use auto aid for the first time 27/11 /18 , best service ever cheers
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Posted 3 years ago
Customer agent helpful and professional. Very satisfied with service.
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Posted 3 years ago
good service good price thank you
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Posted 3 years ago
great value
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Posted 3 years ago
Great customer service great price thanks
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Posted 3 years ago
Auto Aid Breakdown is rated 4.72 based on 5,875 reviews