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Auto Aid Breakdown Reviews

4.7 Rating 5,875 Reviews

96 %

of reviewers recommend Auto Aid Breakdown

Company Reviews

4.7

Based on 5,875 reviews


Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0345 600 6443

Email:

contact@autoaidbreakdown.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At renewal time, they take payment at midnight on the day of renewal, meaning if they can't debit the card immediately, the policy expires. This means you are then forced to take out a new policy at a higher price. I was told by a rude, unhelpful customer rep that is standard practice across all companies, and there is nothing she could do. This is clearly not the case, as my insurance company were similarly unable to take payment – however, because they tried to do so BEFORE the renewal date, rather than waiting till midnight on the day, I was able to call a few days later, update my payment information, and continue the policy. This apparent inability to extend my existing cover is despite being sent an email at 6am on 31 Oct (the renewal date) saying: "No need to panic! All you need to do is contact us ... [to] simply update your payment details or retake your payment and get you back on cover without a hitch". I assume most people simply agree to pay the extra £15, but the whole exchange left an extremely bad taste. I now have to look for a new breakdown company, but I can't continue with Auto Aid if that's how they treat their renewing customers. Put your prices up if you need to, but don't resort to underhand practices to gain a little extra cash.”

Posted 2 years ago

“I tried to make a cliamk and they could not find my policy.”

Posted 5 years ago

“She didn't tell me anything about the policy she just sat there and waited for me to say something she didn't try to sell and then she never sent me the documents through a bit of a drip”

Posted 6 years ago

“I've received an email asking to rate how good your service is , but as yet you've had my payment but I have received nothing about my breakdown cover !!!! I have no idea where to go or what to ????”

Posted 6 years ago

“I contacted AutoAid by telephone following problems on their website. It was suggested in the renewal email for the breakdown cover that it is easier and quicker to renew online (which I had done last year) However despite several attempts it did not go through and I was presented with an on screen message asking me to call instead? My call this morning at 8.35am Monday 16th April 2018 was answered by, Antonya. I explained what had happened online, she replied with the generic list of questions needed to renew the policy with no mention of the issues with the website? I obliged and answered her questions, she asked me to confirm my email address and that the documents would be sent to the address, I replied that the renewal email had been sent to that email address and that I had entered the details on the website but it hadn't worked? Antonya's reply was just to carry on with the renewal process? When she had completed the renewal payment I asked her if I had answered all her questions fully? I went onto to say that I have reported to you twice during our conversation that the website wouldn't renew my policy but instead of apologising or explaining the reason perhaps why it did not work you simply ignored it and carried on with the renewal questions? Her reply was that I mentioned the problem but did not in fact ask a 'question' about it? I tried to tell her that surely if I mentioned the issues I had encountered twice during our conversation then wouldn't that instigate a response of some kind? She simply repeated her early comment, "that I mentioned the problem but did not in fact ask a 'question' about it?" I was so offended and upset that I could only reply, "Thank you very much for your help!" and end the call. Antonya is a representative of AutoAid, therefore I would have expected a better response to the issues I was having with the website renewal. Mr Martin Holmes - Customer of Autoaid for many years. Tel: 0113 2509774”

Posted 6 years ago

“No docs recd despite email below From: Nick Hancock Sent: 27 February 2018 16:40 To: customerreviews@autoaid.co.uk Cc: Nick Hancock; Nick Hancock Subject: RE: Your Policy Dear Sir or Madam, Following my purchase of the breakdown cover I have not received the documents via email. Can you resend these to: N.Hancock@richmond.gov.uk nickhancock1@ntlworld.com Regards N Hancock From: customerreviews@autoaid.co.uk [mailto:customerreviews@autoaid.co.uk] Sent: 03 February 2018 12:32 To: Nick Hancock Subject: Your Policy Hi Nicholas Thank you for taking out Breakdown Cover with us today, as I mentioned my name is Jordan. I’d appreciate it if you could spend a couple of minutes completing a review on my service to you today by clicking HERE. Thanks in advance for your assistance. Kind Regards, Jordan”

Posted 6 years ago

“I couldn't renew on line. I was told it could be posted to me if I paid an extra £5 admin.charge! I was told I would be able to download it in half an hour of paying for it. Still nothing”

Posted 6 years ago

“I expected to renew on line but a message came up saying this could not be done and referring me to a phone number. After dialling that specific number it was not answered for some considerable time. I eventually got through but during the conversation about renewal I was cut off. I redialled but could not get through. I phoned again later in the afternoon using the number shown on your website and was then dealt with quite effectively by a lady whose name I can't remember.”

Posted 6 years ago

“The co-ordinator Jordan was very rude.”

Posted 6 years ago

“Charged extra for a renewal as I missed the renewal date by 10 hours. Woman I spoke had an attitude, not friendly at all, it really annoyed me.”

Posted 6 years ago

“Charged me extra for a renewal even though I have been a loyal customer for over 10 years. Person I spoke to on the phone wasn’t particularly friendly and had an attitude which annoyed me.”

Posted 6 years ago

“I am disappointed with the telephone customer service.”

Posted 6 years ago

“Was told I was due a renewal and then told on the phone I had to take out a new policy and was spoken rudely to on the phone. The price was different from the letter I was sent. Overall not good customer service”

Posted 6 years ago

“is Very bad service my car insurance didn't finish telling me I could be on the road and Three days have passed and there is still no result”

Posted 6 years ago

“It's very bad Isend messages for 3 hours no one reply!!!!!!!!!!!!”

Posted 6 years ago

“Hi my name is Tian From yesterday to today we have been talking about my insurance for more than 30hours you are wasting my time if you don""t agree to the insurance, please tell me immediately I don""t waste a minute is i’m really can’t wasting time just let me know ok or not I can I can choose another insurance company”

Posted 6 years ago

“I have had no notification or documents after taking out the policy yesterday and then I get a customer service email. Astonishing!”

Posted 6 years ago

“Kavelle was very efficient and polite. My renewal was carried out smoothly.”

Posted 6 years ago

“Policy set out in wrong name and then have the cheek to charge me an additional £15.”

Posted 6 years ago

“I requested my policy documents to be posted to me, to be informed after the transaction was completed that you charge £5 for that service. Surely I am entitled to have my documents sent to me by post rather than by email at no extrac cost?”

Posted 6 years ago

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Auto Aid Breakdown is rated 4.7 based on 5,875 reviews