Auto Aid Breakdown Reviews

4.7 Rating 5,875 Reviews

96 %

of reviewers recommend Auto Aid Breakdown

Company Reviews

Metrics

Info

4.7

Based on 5,875 reviews


Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0345 600 6443

Email:

contact@autoaidbreakdown.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient renewal of policy”

Helpful Report

Posted 6 years ago

“Simple and straightforward.”

Helpful Report

Posted 6 years ago

“Explained all that was offered clearly told. Did not push you into buying extras”

Helpful Report

Posted 6 years ago

“Online renewal did not work for this policy. Telephone renewal was swift and without issue, thanks.”

Helpful Report

Posted 6 years ago

“Responsive on the phone when renewing policy”

Helpful Report

Posted 6 years ago

“Good customer service and competitive prices.”

Helpful Report

Posted 6 years ago

“Took me ages to renew today. The website is down with a security cert issue. Phones busy all morning”

Helpful Report

Posted 6 years ago

“Efficient and friendly staff”

Helpful Report

Posted 6 years ago

“Very good service”

Helpful Report

Posted 6 years ago

“Quick service when needed”

Helpful Report

Posted 6 years ago

“Very straightforward to renew my policy online.”

Helpful Report

Posted 6 years ago

“it was aboveas based on fair price”

Helpful Report

Posted 6 years ago

“Have needed auto aid 2x in the past 10 years. Good recovery. Claims paid back (it was a claim back service at the time) quickly. Now its not claim back - even better!”

Helpful Report

Posted 6 years ago

“They were efficient at rescuing me and there service was excellent”

Helpful Report

Posted 6 years ago

“Great service not had to use it this last contact but great to have peace of mind Antonya is very efficient and made everything easy to understand”

Helpful Report

Posted 6 years ago

“I contacted AutoAid by telephone following problems on their website. It was suggested in the renewal email for the breakdown cover that it is easier and quicker to renew online (which I had done last year) However despite several attempts it did not go through and I was presented with an on screen message asking me to call instead? My call this morning at 8.35am Monday 16th April 2018 was answered by, Antonya. I explained what had happened online, she replied with the generic list of questions needed to renew the policy with no mention of the issues with the website? I obliged and answered her questions, she asked me to confirm my email address and that the documents would be sent to the address, I replied that the renewal email had been sent to that email address and that I had entered the details on the website but it hadn't worked? Antonya's reply was just to carry on with the renewal process? When she had completed the renewal payment I asked her if I had answered all her questions fully? I went onto to say that I have reported to you twice during our conversation that the website wouldn't renew my policy but instead of apologising or explaining the reason perhaps why it did not work you simply ignored it and carried on with the renewal questions? Her reply was that I mentioned the problem but did not in fact ask a 'question' about it? I tried to tell her that surely if I mentioned the issues I had encountered twice during our conversation then wouldn't that instigate a response of some kind? She simply repeated her early comment, "that I mentioned the problem but did not in fact ask a 'question' about it?" I was so offended and upset that I could only reply, "Thank you very much for your help!" and end the call. Antonya is a representative of AutoAid, therefore I would have expected a better response to the issues I was having with the website renewal. Mr Martin Holmes - Customer of Autoaid for many years. Tel: 0113 2509774”